Eden Aesthetic Clinic
Effective Date: [Inserir data]
29/30 Dame Street, Dublin 2
Email: Edenessence1@gmail.com

1. Introduction

At Eden Aesthetic Clinic, located at 29/30 Dame Street, Dublin 2, we are committed to protecting your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and relevant Irish data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or receive treatments at our clinic.

2. Information We Collect

We may collect the following categories of personal data:

Personal Information

• Full name

• Phone number

• Email address

• Date of birth

• Home address

Health & Treatment Information

• Relevant medical history

• Allergies

• Current medications

• Treatment notes and records

• Photographs (with consent)

Website Information

• IP address

• Browser type

• Website usage data

• Cookies

3. How We Use Your Information

We process your personal data for the following purposes:

• Booking and managing appointments

• Providing aesthetic treatments safely

• Maintaining client health and treatment records

• Communicating regarding appointments

• Processing payments

• Complying with legal and insurance obligations

We only process health‑related data with your explicit consent.

4. Legal Basis for Processing

We rely on the following GDPR legal bases:

• Consent

• Performance of a contract

• Legal obligation

• Legitimate interests

5. Data Storage & Security

Your data is stored securely using:

• Password‑protected digital systems

• Secure booking software

• Locked physical files (where applicable)

We apply appropriate technical and organisational measures to protect your information.

6. Data Retention

Treatment and medical records may be retained for a minimum of 6 years, as required by Irish legal and insurance regulations.

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data

• Request correction

• Request erasure (where legally permissible)

• Restrict processing

• Withdraw consent

• Lodge a complaint with the Irish Data Protection Commission
  https://www.dataprotection.ie

8. Cookies

Our website may use cookies to improve user experience. You can disable cookies at any time in your browser settings.

9. Contact

For privacy‑related inquiries:

Eden Aesthetic Clinic
29/30 Dame Street, Dublin 2
Email: Edenessence1@gmail.com

10. Refund Policy

Eden Aesthetic Clinic aims to ensure client satisfaction and provide high‑quality aesthetic treatments. However, due to the nature of aesthetic procedures, the following refund terms apply:

10.1 Non‑Refundable Treatments

Aesthetic treatments are based on individual biological responses.
Because results may vary between clients, no refunds are issued for completed treatments, including but not limited to:

• Injectables

• Skin treatments

• Facials

• Body treatments

• Laser procedures

• Any service where the treatment has already been performed

10.2 Deposits

• All booking deposits are non‑refundable.

• Deposits may be transferred to a new appointment only if cancellation policy terms (48‑hour notice) are respected.

• Late cancellations or no‑shows result in loss of deposit or applicable fees.

10.3 Treatment Packages

• Treatment packages are non‑refundable, whether used partially or fully.

• Sessions within a package may be rescheduled but cannot be exchanged for other treatments unless authorised.

10.4 Gift Vouchers

• Non‑refundable

• Non‑exchangeable for cash

• Valid for 6 months unless otherwise stated

10.5 Adverse Reactions or Dissatisfaction

• Refunds are not provided for dissatisfaction with expected results, as outcomes vary between individuals.

• A follow‑up appointment may be offered to assess concerns.

• Additional corrective treatments may incur additional fees unless otherwise determined by the practitioner.

10.6 Product Purchases

• Skincare products may be returned only if unopened, unused, and in original packaging, within 14 days of purchase.

• Products are non‑returnable if opened, used, or damaged after purchase.